Frequently Asked Questions

How can i signup for the SimLnk Referral Program?

Simply send us a email with your website(s) estimated unique visitors per month and we will discuss a percentage margin and try to get the show on the road.


How can i embed your game(s) on my website?

Embedding our games is done via inline frames and can boost your sales rate. To do so please contact us by email and we will activate this feature for you and provide all the necessary instructions.


Can I redirect my referral link to any subpages such as the game page?

Absolutely! You can do this by adding the &p= parameter to your referral link. For example, adding &p=game will have your referral link redirect to the game page. This change is also required when you embed our game(s) on your website.


Where can i find my referral rate?

Your referral rate can be found in the account tab after logging in.


When will a sale count?

When you refer someone to one of our products, their click on the selected product will stay valid for up to 30 days. The sale will go to the last referral partner that referred the visitor to the selected product while their click is valid.


What about refunds and chargebacks?

In case a refund or chargeback occurs, the revenue will be deducted in the current or following month from when the event occured.


What payout types do you support?

Currently we only support payouts via bank transfer. We will be adding more payment options to our platform in the near future. Any bank account, even those that do not support oversea transfers, are supported as our payment provider initiate the transfer from a supported bank in your country.


Are there any payout fees?

Our payment provider charges a fee based on the total and type of currency we sent, ranging from 1% to 5%. There are also no international banking fees, oversea transfer fees. There are also no currency conversion fees unless you've selected a non-local currency in your account. Our payment provider will initiate the payment in the selected currency via a bank located in your country.


Do i need to send a invoice or receipt?

Our system generates the receipt or invoice for you each month. If you'd rather want to take the billing in your own hands, you can disable automated receipts or invoices via the preferences tab after logging in. If you choose this option, you will need to contact our support team each month to request the deduction of the selected transfer fee.


When will i be paid?

Payout's are done automatically each month between the 1st and 15th. If the account information was not supplied, incorrect, or the outstanding balance did not reach the payout minimum, your payment will be held until the next payment period that both requirements are met. If you choose manual billing, we will pay your receipt or invoice within 15 days of the request, provided the previously mentioned requirements have been met.


How long does it take for my payment to arrive?

Typically bank transfers within Europe take one business day to arrive. Transfers outside Europe can take up to five business days. Our payment provider does not process payments on weekends or holidays. Once the transfer is sent, our payment provider will give you regular status updates via email.


How can i boost my earnings?

The best way to boost your earnings is by making sure our banner/game is well visible to your visitors and to include our games on your site using the inline frame integration, which we will provide instructions for if requested. You can also sign up for our newsletter via the preferences tab to be informed about any updates to the game and communicate them towards your visitors to keep them interested in what we’re offering.


Where can i find my receipt/invoice?

These statements are made available upon payment when we generate the receipt(s) or invoices for you. We will also email them to you if you have the email notification option enabled in your preferences tab. Otherwise, you can download them at any time from the dashboard of your SimLnk account by clicking on the underlined date displayed in the paid column.


How can I change my email address or account name?

Our support team can do this for you. Simply email us a request to do so.


How can i change my account type?

When you selected a Personal or Business account you will not be able to make changes to your account type due to how receipts(s) and invoice numbers are generated. If you need a different account type, a new account will have to be created. We will work with you if this need arises.


Can i close my account?

Of course! When you close your account we will pay your outstanding balance minus the transfer fee within 60 days in case the total remains positive. Any refunds and chargebacks will be deducted from the total.


My question was not in the FAQ! How can i contact you?

You can contact us by email at [email protected] Inquiries are typically answered within 48 hours during business days.